Velenya
Support
We’re here to help with account access, app questions, and privacy requests.
Contact us
Email support@velenya.com and include your account email plus a short description of the issue. We typically reply within 1–2 business days.
Common requests
- Changing your journey stage (Track my period, Try to conceive, Pregnancy, or Postpartum)
- Sign-in problems with Google, Apple, or email
- Restoring Pro purchases
- Apple Health or Health Connect sync questions
- AI processing consent, Bedtime mode, or Care tool help
- Exporting or deleting your data — see Delete account
- Bug reports with screenshots and device model
Safety
If you are experiencing a medical emergency, do not wait for email support. Contact local emergency services or your clinician immediately.
More resources
- FAQ — including how Track my period differs from Try to conceive
- Delete account
- Privacy Policy
- Terms & Conditions