Frequently Asked Questions
We ship orders within 24 to 72 hours.
Delivery time is estimated between 7 to 12 business days after the order has been shipped. Click on this link to track your order.
Yes, we ship worldwide, with full tracking available for all our customers.
Yes, shipping is free on all our orders.
Yes, emails are sent automatically to track your order. Please make sure to check your spam or junk folder after placing your order.
Our products may be shipped separately depending on your order. For example, if your order includes items from two different warehouses, you may receive two separate deliveries. The rest of your order will arrive shortly.
We’re sorry to hear that! Please send us a photo of the damaged item to the following email address: support@velenya.com and we’ll send you a replacement item as soon as possible.
We sincerely apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. You can track your order at any time to check its status. If you still need help locating your order or have any questions, please feel free to contact us at: support@velenya.com.
Yes, our return and refund policy is available at the bottom of the page.