Refund Policy
Right of Withdrawal
In accordance with applicable legislation, customers of VELENYA have a period of 30 days from the receipt of their order to exercise their right of withdrawal without having to provide any reason or pay any penalties.
Return Conditions
To be eligible for a return, products must be returned in their original condition and complete (including packaging, accessories, manuals, etc.).
Items that are incomplete, damaged, deteriorated or soiled by the customer will not be accepted for return.
Return Procedure
To initiate a return, the customer must:
Contact customer service at support@velenya.com to inform them of their intention to return the product.
They must then follow the instructions provided by the customer service team to proceed with the return.
Refund
Once the returned product has been received and inspected, a refund will be issued within 14 days.
The refund will be processed using the same payment method used during the original purchase.
Return Shipping Costs
Unless the return is due to an error on our part, return shipping costs are the responsibility of the customer.
Exceptions
Personalized items cannot be returned or exchanged, except in the case of a manufacturing defect.